Frequently Asked Questions
PRODUCT
What materials are your containers made from?
Our products are primarily made from food-grade PP (Polypropylene) and PET (Polyethylene Terephthalate). Both materials are BPA-free, safe for food contact, and suitable for various storage and serving needs.
Are your containers microwave safe?
Only PP (Polypropylene) containers are microwave-safe. Please do not microwave PET products, as they are designed for cold or room temperature food and may deform under heat.
Can I reuse the containers?
Our containers are designed for single-use convenience, especially in foodservice and takeout settings. However, PP containers can be reused if cleaned properly. PET trays are best used once.
Are the lids leak-proof?
Most of our products feature secure-fitting lids that help prevent spills and leaks during transport. For liquid-heavy dishes like soups or sauces, we recommend using snap-lock containers or containers with deeper lids.
Policies
Do you have a Minimum Order Quantity (MOQ)?
No, we welcome direct orders from global distributors with no MOQ required. You can order as few or as many as you need.
Do you offer custom logo or packaging services?
Yes, we offer OEM/ODM services for qualifying orders. Please contact us for customization details and minimums (if any).
What is your return or refund policy?
We stand behind the quality of our products. If you receive damaged or incorrect items, please contact us within 7 days of delivery for a resolution.
Ordering & Shipping
Do you ship internationally?
Yes, we ship worldwide. We work with freight forwarders and international couriers to ensure reliable delivery.
How can I place an order?
You can place an order directly through our Shopify store, or contact us for a quotation and invoice if you prefer to purchase in bulk.
Can I use my own freight forwarder?
Absolutely. We're happy to work with your logistics provider for pickup or shipment from our factory.