Returning Policy
Returning Policy
Eligibility for Returns
We value your satisfaction and carefully inspect all products before shipment.
Due to the nature of our products, we can only accept returns under the following conditions:
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The item is unused, unopened, and remains in its original packaging.
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The return request is made within 7 days of receiving your order.
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The product was received damaged, defective, or incorrect due to our error.
For hygiene and safety reasons, any product that has been opened or used cannot be returned.
Non-Returnable Items
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Products that have been opened, used, or removed from their original packaging.
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Custom-made or personalized orders.
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Clearance or promotional items marked as Final Sale.
Return Process
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Contact our customer service team at [your email] within 7 days of receipt to request a return authorization.
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Provide your order number, a brief description of the issue, and clear photos if the product is damaged or defective.
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Once approved, we will provide return instructions and the return shipping address.
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Ship the product back in its original packaging with all accessories included.
Return Shipping
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If the return is due to our error (wrong item, defect, damage in transit), we will cover the return shipping cost.
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If the return is due to other reasons (e.g., change of mind, wrong size ordered), the buyer is responsible for return shipping fees.
Refunds
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Refunds will be processed within 5–7 business days after we receive and inspect the returned goods.
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The refund will be issued to the original payment method.
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Shipping costs paid for the original order are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original item (if eligible) and place a new order.